We put this article together to answer the most frequently asked questions about the AppSumo deal.
I purchased the AppSumo deal, but I'm asked to upgrade...!?
If you have already created a SquidHub account:
- Open your profile settings
- Select the Upgrade tab
- Enter the AppSumo code and hit Upgrade
- Afterwards, please remember to refresh the browser. This will ensure that the Premium features have been activated - and you're good to go.
Please notice, that the profile doesn't display the code or the Premium status (we are working on adding that). However, you will be able to see that your Premium status is correctly applied, by creating a couple of groups. If you can create more than 2 groups, then you're good. If you get the dialog box saying "Please upgrade to Premium", please check that you did remember to refresh the browser :)
If you still have problems upgrading your account, please reach out to email@example.com and we'll be happy to help you.
If you are a new user and do not have a SquidHub account:
You can create the account from www.squidhub.com/appsumo and add the AppSumo code (see image below). Your account will then be created and upgraded to the Premium Plan (which the AppSumo deal is locked against).
How do I stack my codes?
We're currently working on adding a user management console from which you can stack the codes. This will give you the option to manage (add/remove) the AppSumo code from your team members.
The user management console is going to replace the Organization page, which we had to remove because it caused quite some confusion to Appsumo users.
Until the user management console is available, you can upgrade your users from their profile settings (as described above). You are of course also welcome to reach out to firstname.lastname@example.org in case you would like our help to apply your AppSumo code(s) to your users. If that's the case, please do include the email addresses and the AppSumo code(s) we should associate to them.
How many clients/external users can I invite?
You can invite as many clients/guests/external members as you'd like.
Each Appsumo code gives you the ability to upgrade 5 users to the Premium Plan. So you can e.g. buy a single AppSumo code, which would allow you to upgrade 5 team members to Premium and benefit from these features - while still being able to invite as many external members as you need to collaborate with.
Clients/guests/external members will join on the free plan which gives them access to join 2 groups and use the basic features.
If clients need to join more groups (or would like access to Premium features), then they can of course decide to upgrade themselves.
How do I ensure my clients can't access other groups?
A user will only be able to see the groups which he/she has been invited to. The groups a user has access to are displayed in the sidebar.
If a client has not been invited to e.g. "Group A", then they will not see "Group A" in the sidebar.
This concept actually applies independent of whether it's an internal team member or a client/external user. You will only be able to see a group and it's content, if you have been invited to that specific group. You may also think of this as each group being completed separated/isolated from each other.
Inside a group, the ribbon will display the members of the group - and thereby who has access to it.
What's the difference between Premium and Free?
We'll only have a look at the permission levels here, as this is the most important aspect (besides the unlimited groups explained above)...
The free plan only provides you with one permission level: Admin.
Essentially, that means that everyone in a group will have the same permissions. Meaning that everybody can do everything inside the group: invite members, add/edit tasks etc.
The Premium Plan gives you the ability to invite members with different permissions. You can provide them with Admin, Member or Guest access to the group. This gives you more control of who can do what inside the groups.
Or explained in another way: Premium users can invite "external members" using the Admin, Member og Guest permissions. While free users only invite other members using the Admin permission.
And a quick note here: Users who have been invited with Members or Guest permissions, can of course not invite other people to that group :) Only Admins can invite and remove members.
I need to delete the account I used for testing. How do I do that?
You can delete a user by following the steps in this help article.
It's quite important that the instructions are followed exactly.
E.g. that you have logged in with the user that would want to delete - and then CHANGE the url from /home/#/ to /user/account/remove
NOTICE: If you instead click the url (from the help article), it will open up in a new tab - and you'll not be able to delete the account.
We prefer that users delete their users themselves. But we do of course help if you're having problems with deleting your account following the steps in the help article :)